UK Service Terms and Conditions

Professional service agreement and booking confirmation concept These service terms and conditions set out the basis on which we provide our services to you in the United Kingdom. By making a booking, confirming an order, or allowing us to commence work, you agree to be bound by these terms and conditions for services. Please read them carefully before placing a request, as they explain the booking process, payment obligations, cancellation rules, limitations of liability, waste handling requirements, and the governing law that applies to our agreement.

These terms are intended to create a clear and fair framework for both parties. They apply to all service bookings unless we have agreed different terms in writing. In these UK service terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person accepting the services. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force to the extent permitted by law.

Customer information provided during service booking process We may update these terms of service from time to time to reflect changes in our business operations, legal obligations, or service standards. The version in force at the time your booking is accepted will apply to that booking unless a change is required by law. No variation of these terms will be effective unless confirmed by us in writing. Any statements made in marketing material, estimates, or informal messages do not override these terms unless expressly incorporated.

Booking Process

The booking process begins when you submit an enquiry, request a quotation, or otherwise ask us to provide a service. Any quotation we provide is an invitation to treat and not a binding offer unless stated otherwise. A booking becomes confirmed only when we accept it, which may be by written confirmation, invoice, scheduling notice, or commencement of work. We reserve the right to decline or defer a booking where resources, availability, safety, location, or other reasonable factors prevent us from proceeding.

To ensure the accuracy of the service, you must provide complete and correct information at the time of booking. This includes relevant site details, access conditions, the nature of the work required, any special handling needs, and any restrictions that may affect delivery. If the information you provide changes before the service date, you must notify us promptly. We will not be responsible for delays, additional charges, or reduced performance caused by inaccurate or incomplete information supplied by you.

Invoice and payment terms for UK service agreement If an on-site assessment is needed, the booking may remain provisional until we have completed that assessment and confirmed the scope of work. Any estimate given before inspection is based on the details available at the time and may be adjusted if the actual conditions differ. We may require a deposit or advance payment to secure the booking, particularly for larger, bespoke, or time-sensitive services. Once confirmed, the booking time and date are reserved for you, and changes may be subject to availability and charges.

Payments and Charges

All fees are due in accordance with the quotation, invoice, or written confirmation issued for the service. Unless otherwise agreed, prices are stated in pounds sterling and are exclusive of any applicable taxes, fees, or surcharges. Where a fixed price is not expressly agreed, charges may be calculated on a time-and-materials basis, including labour, materials, travel, waiting time, specialist equipment, and any additional costs reasonably incurred in providing the service.

Payment terms may require full payment in advance, payment on completion, or payment within a stated period after invoicing. If you fail to pay on time, we may suspend performance, withhold delivery, cancel the booking, or charge interest and reasonable recovery costs to the extent permitted by law. We are not obliged to begin or continue work if an account is overdue or if payment authorisation is unsuccessful. Any discounts, promotional rates, or special pricing apply only where expressly stated and may be withdrawn if conditions are not met.

If you request a variation, extension, emergency attendance, or additional work outside the original scope, we may charge extra. Any amended price will be communicated as soon as reasonably practicable, and your agreement to continue will be taken as acceptance of that revised charge. Service charges may also be increased where we encounter unforeseen circumstances beyond our control, including hidden defects, blocked access, unsafe conditions, or waste volumes greater than expected. We will act reasonably and, where possible, seek your approval before incurring significant additional costs.

Cancellations, Rescheduling, and No-Shows

You may cancel or reschedule a booking by giving us notice as early as possible. Cancellation rights and any refund entitlement depend on the type of service, how much notice is provided, and whether work has already started or materials have been ordered. Where you cancel after we have reserved time, dispatched staff, or incurred costs, we may deduct reasonable losses from any refund or invoice you for charges already incurred. For urgent or same-day services, cancellation may not be possible without cost.

We may also cancel, postpone, or reschedule a booking if performance becomes impracticable or unsafe, if access is not available, if essential information was withheld, or if events beyond our reasonable control affect our ability to deliver the service. In such cases, we will endeavour to offer an alternative date or a refund of sums paid for undelivered work, subject to any non-recoverable costs. If you fail to attend, fail to provide access, or are otherwise unavailable at the agreed time, we may treat the booking as a no-show and charge accordingly.

Where a service is cancelled after work has commenced, you remain responsible for payment of all work properly carried out up to the point of cancellation, together with any non-returnable materials, disposal costs, or call-out fees. Nothing in these service terms limits any statutory cancellation rights that cannot lawfully be excluded, but where services are provided on a specific date at your request, those rights may be restricted once performance has begun or where you have expressly asked us to start within the relevant cancellation period.

Service Delivery and Customer Responsibilities

We will provide the services with reasonable skill and care, in a professional manner, and in accordance with the agreed scope. Any estimated completion time is indicative only unless we have expressly confirmed a fixed timetable in writing. You are responsible for ensuring safe, unobstructed, and lawful access to the premises or location where the services are to be carried out. You must also ensure that any necessary permissions, consents, licences, or authorisations are in place before the service begins.

You must take all reasonable steps to protect your own property, valuables, and vulnerable items before work starts. Unless we have agreed otherwise, we are not responsible for disconnecting sensitive equipment, removing personal belongings, or moving items that could be damaged by relocation. If you ask us to move or handle items, you accept responsibility for any damage caused by hidden defects, instability, inadequate fixing, or pre-existing weakness, unless that damage results from our negligence.

Where our service depends on your cooperation, your delay or failure to cooperate may affect timing and cost. If we are unable to complete the service because of your breach of these obligations, we may charge for wasted time, additional visits, or standby periods. We may also refuse to continue where conditions are unsafe, unlawful, or unsuitable. Our staff and contractors must be treated respectfully, and we reserve the right to withdraw from any site where there is abuse, harassment, or a serious health and safety concern.

Cancellation and liability terms in a service contract

Liability and Limitations

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our total liability arising out of or in connection with any booking, whether in contract, tort, or otherwise, will be limited to the total amount paid or payable for the relevant service, except where a different cap is required by law or expressly agreed in writing.

We will not be liable for indirect, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of goodwill, whether foreseeable or not. We are also not responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, industrial disputes, supply shortages, power failures, transport disruption, or the acts or omissions of third parties. Nothing in these terms and conditions for services affects your statutory rights as a consumer where applicable.

Any claim relating to the service must be notified to us within a reasonable time after the issue arises and, in any event, as soon as reasonably practicable. You must give us a fair opportunity to inspect, investigate, and, where appropriate, remedy the problem. We will not be liable for defects, damage, or losses that arise from misuse, unauthorised alterations, failure to follow instructions, normal wear and tear, or the use of third-party products or materials not supplied or approved by us.

Waste Regulations and Disposal

Where our services involve the collection, handling, removal, transport, storage, or disposal of waste, both parties must comply with applicable UK waste laws and any relevant environmental requirements. You must provide accurate information about the nature, quantity, and condition of any waste presented for collection or disposal. You must not mix hazardous, prohibited, or contaminated materials with general waste unless we have expressly agreed to handle them and have the necessary arrangements in place.

We may refuse to collect or dispose of any item or material that is unsafe, illegal, improperly described, or outside the scope of our service. You remain responsible for ensuring that waste presented for removal belongs to you or that you are otherwise authorised to arrange its transfer. Any waste transfer, receipt, or related documentation may need to be completed in accordance with applicable regulations, and you agree to cooperate with any lawful record-keeping or verification process we require.

Waste compliance and lawful disposal for service providers If additional charges arise because of excessive contamination, restricted access, special handling, segregation, or disposal at a specialist facility, those costs will be payable by you. You acknowledge that waste regulation compliance may require us to separate materials, reject certain loads, or take further steps to protect health and safety. We will act in accordance with our legal duties and may suspend or terminate the waste element of the service if compliance cannot be achieved. You are responsible for any fines, penalties, or losses caused by false declarations or unlawful disposal requests made by you.

Complaints, Variations, and General Terms

If you are dissatisfied with any aspect of the service, you should notify us promptly so that we may consider the matter and, where appropriate, put things right. Any agreed remedy will be at our discretion unless a specific legal right applies. We may make reasonable changes to the manner in which the service is delivered where this does not materially reduce the overall nature or quality of the service. Minor variations will not invalidate the booking or entitle you to cancel without charge.

No failure or delay by either party in exercising any right under these terms shall operate as a waiver of that right. If any provision is found unlawful, the remaining provisions will continue to apply. You may not assign or transfer your rights under these terms without our prior written consent. We may assign or subcontract our obligations where this does not materially affect your rights or the standard of service. These UK service terms and conditions constitute the entire agreement between the parties in relation to the booking, subject to any mandatory statutory rights.

Governing Law and Jurisdiction
These terms and any dispute or claim arising from them, their subject matter, or formation shall be governed by and interpreted in accordance with the laws of England and Wales unless another part of the United Kingdom applies by mandatory law to your contract. The courts of the relevant jurisdiction shall have exclusive or non-exclusive jurisdiction, as applicable, to resolve any dispute arising from these service terms.